Woven Reviews

Our rug has arrived, however when opening the package I see that the incorrect rug has been delivered. The rug that I ordered should have yellow included in the colours and hexagon shapes, whereas the rug that has arrived has blue and grey colours only and triangle shapes.

We have sent a number of emails with no replies, we have phoned the company and no one answered the phone. Is this company a scam?

I can't complain about the rugs I received, for the money they are OK. Customer service is non existant and there is no way to contact them successfully. I returned 1 rug as I had ordered the wrong size and I have confirmation of return delivery but no refund and no contact. Emails are not answered and phone calls are a complete waste of time.. answer machine every time and message left as requested but message not responded too. I have tried to establish a postal UK address but failed miserably. Give this one a miss and look elsewhere..

Can anyone tell me it this company even exists. I ordered a rug back in September. Sent several emails asking about delivery. With no reply. Received an email asking how my experience went with my purchase. I explained I still havnt Received my rug they messaged back to say there was a delay and unsure when it would be dispatched. They said I could have a refund . I asked for the refund. Its now December still no refund . Sent endless emails and tried to ring the number provided. I am down alot of money

A complete SCAM company, avoid at all costs! The rugs are poor quality (not like the photos online) and you can’t return them even though they say that you can. Awful company!!

Thieves. Beware. Returned rug that was hideous. Had to pay £50 to return. No refund. Then they called for bank details and immediately we had fraudulent transactions taking place on our bank account. They don’t answer their phones and are impossible to contact. Have reported to bank and police.

AVOID IF YOU WANT A RUG THAT LASTS LONGER THEN A MONTH.
Do not buy a rug from this company. Their rugs are poor nasty quality and their customer service is appalling. We ordered a rug that arrived looking a completely different colour to the web images. Contacted them and you have to make your own arrangements to send it back. Decided to keep it and put it in another room. Few weeks later and the rug looks like it years old - worn and shabby. Contacted them and they told me there was nothing they could do as I must have vacuumed it using a beater bar. We haven't even vacuumed it at all! They outright refuse to help any further sending just generic email replies.

I ordered a rug from Woven using my new credit card and then experienced attempted credit card fraud a few hours later - Woven was the only vendor I had shared my details with. Then stated receiving phone calls and email requests from someone with details of my order with Woven (and my previous order with them a year earlier), saying please send them copies of my council tax bills/utility bills. I phoned their official office number to try to work out what on earth was going on but nobody answers the phone, so I’ve emailed them to cancel the order and will get my credit card company to reimburse me.

Sadly, Woven has been let down by a poor choice of courier. DX deliveries driver couldn't be bothered to finish his run and clocked off at 16.36.

I took a day off work to receive my item and cannot do this again.

DX don't offer weekend deliveries so I wont be able to receive my product.

I suggest Woven employ the service of a better courier to ensure a better service. Can't be a good business model to waste money on sending items that aren't actually delivered.

Tracking number: 1575446908
Order number: 32445

do not buy from here..i recieved rug covered in stains..contacted them numerous times by email still no reply and its been over a week. phone and its automated saying nobody available. proper dodgy so avoid. looks like ill have to go to small claims over this matter....update on rug on 21st of june 2022. still no joy about my refund. was asked to keep rug with a twenty pound refund which i refused as rug is useless to anyone as covered in black marks. complete silence off them now. be wary about ordering from this company!!

I thought I should pop on to write a review. I was initially very worried after placing my order AND THEN reading reviews. There were many bad and I was expecting to be extremely disappointed with the rug/service if needing to return. But the rug arrived 2 days after ordering, I received brilliant communication and tracking details as soon as the item shipped. The item was delivered in perfect condition and is lovely quality. Very happy with my order

My rug arrived marked and faded. I took pictures and asked for replacement or to return it and be refunded. They emailed me asking for more pictures which I sent and product details etc. Not heard anything since. Terrible company to deal with sending out inferior items but taking your money. AVOID!!

Horrendous experience. It took 2 months for 2 rugs to arrive. On 2 occasions the courier could not find the property. We had to provide an alternative address after 4 weeks then we were told the rugs were on back order. No apology from Woven. Around 30 messages in total sent to customer services trying to sort this/track the order. Nightmare. Avoid!

I was very really nervous after reading these reviews (why do I always seem to come to Trust Pilot after ordering, not before...).

I used Twitter to check on my order, they responded within a few minutes each and every time, order arrived within 2 days, perfect rug, great price.

Clearly some people have had terrible experiences - I guess woven.co.uk are / have been very disorganised.

A long wait – 5 months – to receive the rug. Rug not as described. 6 week wait for authorization to return rug so 180 days Paypal limit for refunds passed. Rug returned, refund eventually authorized but Woven say they are unable to pay it. Many emails sent, replies from Woven terse and unhelpful. Still haven’t been able to obtain refund and have had to contact my bank for help.
Difficult to deal with, customer service poor.
I don’t recommend buying from Woven.

Ordered a rug advertised as 60 x 300cm long. When it arrived it was 60 x 100. Raised it via email and got a response to say manufacturers don’t do 300 x 60, even though they still advertised. Offered goodwill refund and then never heard from them. Emailed a further 3 times and just ignored.
Please please don’t purchase from these rip off merchants. They are a disgrace